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Privacy Policy

1. Introduction

VIVA (Virgin Islands Veterans Association) respects the privacy of its members, partners, and all visitors to its website. VIVA believes that for online engagement and electronic services to be effective, individuals must have confidence that their information is handled responsibly and appropriately. To protect online privacy, VIVA has implemented the following policy, which, together with our Terms and Conditions, governs VIVA’s relationship with you in connection with this website. This privacy statement applies to the VIVA website and any affiliated domains operated by the organization. If users have questions or concerns regarding this privacy statement, they may contact VIVA through the following methods: by email at info@veteransvi.org or by postal mail at PO Box 10644 Burke, Virginia 22015.

2. Data Collected

Information We Collect
VIVA collects information only to better serve veterans, members, partners, donors, program participants, and other users. VIVA collects and stores only information that is knowingly provided. If this policy changes, updates may be posted on the website or communicated through other appropriate channels.
From General Users
VIVA does not collect personal information from users who browse the website anonymously, except for limited technical information such as a public IP address. This information is not linked to personally identifiable data and is used only in aggregate form for internal analysis, including website traffic and usage patterns.
From Members, Program Participants, Donors, and Other Users
To access certain services, resources, registrations, or communications, users may be asked to provide information such as:

  • Name
  • Organization or affiliation
  • Phone number
  • Email address
  • Mailing address
  • Payment information when applicable

Use of Information
Information collected by VIVA may be used to:

  • Maintain membership, donor, volunteer, and program participation records
  • Process registrations, donations, purchases, or service requests
  • Provide communications, updates, and requested services
  • Improve website content, outreach, and user experience
  • Develop and enhance programs, events, and organizational services
  • Support administrative, compliance, and reporting functions
    Payment Information
    VIVA does not disclose credit card or payment account information except as necessary to process authorized transactions through secure third-party payment processors. Sensitive financial data submitted online should be transmitted using encryption and other industry-standard safeguards.
    Access and Correction
    Users may request access to, correction of, or deletion of personal information previously submitted to VIVA by contacting the organization directly. VIVA will take reasonable steps to review and respond to such requests, subject to legal, operational, and recordkeeping requirements.
    Data Security
    VIVA is committed to protecting personal information through reasonable administrative, technical, and physical safeguards designed to prevent unauthorized access, misuse, disclosure, alteration, or loss. Information may be stored electronically in secure systems with access limited to authorized personnel whose duties require use of that information. Security procedures may be reviewed and updated periodically to help maintain appropriate protection.
    External Links
    VIVA’s website may contain links to external websites for the convenience of users. VIVA is not responsible for the privacy practices, policies, or content of any third-party websites.
    Consent
    By using VIVA’s website or voluntarily providing personal information, users consent to the collection, use, and processing of their information as described in this policy.
    Policy Updates
    VIVA reserves the right to revise this Privacy Policy at any time. Any changes will be posted on the website with an updated effective date when appropriate.
    Contact and Dispute Resolution
    Any user who believes that personal information has been handled in a manner inconsistent with this policy should contact VIVA using the organization’s official contact information. VIVA will make reasonable efforts to address and resolve concerns in a timely manner.
3. EMBEDDED CONTENT

Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:

FACEBOOK

The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .

TWITTER

We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .

YOUTUBE

We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.

4. Cookies and Tracking

VIVA may use cookies and similar technologies to improve website performance and user experience. Cookies used on the site do not need to contain personally identifiable
information and may be session-based, meaning they expire when the browser is closed. If VIVA uses website analytics tools, those tools may collect information about how users interact with the website, including browsing behavior and IP address data. Users may disable cookies through their browser settings, although doing so may limit some website functionality.

NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
  • wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
  • wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
  • wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
  • wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA

If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:

  • Our system administrators.
  • Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Disclosure to Third Parties

VIVA does not sell or rent personal information to any third party. Personal information may be shared with trusted service providers, contractors, or partners acting on behalf of VIVA solely for operational purposes, such as event registration, payment processing, email distribution, website hosting, or database management. VIVA may also disclose personal information when required to do so by law, court order, legal process, or when such disclosure is necessary to protect the rights, safety, or operations of the organization.

7. HOW LONG WE RETAIN YOUR DATA

When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.

8. SECURITY MEASURES

We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.

9. YOUR DATA RIGHTS
GENERAL RIGHTS

If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us. You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.

10. RELEASE OF YOUR DATA FOR LEGAL PURPOSES

VIVA may disclose personal information when it believes in good faith that such disclosure is necessary or appropriate to comply with applicable law, regulation, court order, subpoena, government request, or other legal process, or to protect the rights, property, safety, or operations of VIVA, its members, participants, staff, volunteers, or others. If VIVA receives a subpoena, court order, or similar legal demand affecting personal information, VIVA may, where permitted and appropriate, notify the affected individual or object to the request, but VIVA is not obligated to do so.
VIVA may also disclose information when it reasonably believes disclosure is necessary to investigate, prevent, or address suspected fraud, misuse of services, security incidents, or other unlawful activity.
Any disclosure of personal data for legal or protective purposes will be made in accordance with applicable laws and regulations, including the laws of the jurisdiction in which the individual resides where required.

12. AMENDMENTS

We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.